Bill Payment just got better and easier than ever!
Bank of Dickson is proud to introduce several exciting new features to our online Bill Payment product. Among these new features is the ability to receive your bills electronically online (called Bill Presentment)! Now, you can receive and pay your bills from one convenient and secure source. No more gathering and keeping track of those paper statements and bills! It's all online!
- New Features
- Online Demo of Bill Pay and Presentment
- Email Address is Required
- Frequently Asked Questions
New Bill Payment Features
Our enhanced Bill Payment system has many great new features! Here are just some that you will see:
- Receive your bills online and see an electronic image of your bill
- Historical recordkeeping of your received bills and your payments
- Email alerts sent to you when bills are received
- Pay bills from multiple checking accounts
- Bill can be scheduled to pay today
- Enhanced reporting capabilities
- Organize your payees by category type for better payment report summaries
- Purchase a CD at the end of year of all your Bill Payment activity
- New features to help you manage your Recurring Payments
- A new Look-n-Feel with a more intuitive user interface, but with all the great functionality you've come to enjoy!
Online Demo of Bill Pay and Presentment
View our online demo* to see all the features of our new Bill Pay and Presentment product. Click here to begin!
*This demo requires that Adobe Flash Player 9 be installed. Click here to download your free copy of Flash Player.
Email Address is Required
Because of the many email alert notifications that are possible in the new Bill Payment system, an active email address is required for each Bill Payment customer. If the Bill Payment system does not have a current email address on file for you, you will be prompted to provide one when you enter the Bill Payment system. If you do not enter an email address when prompted, you will continue to be prompted every time you enter the Bill Payment system.
Frequently Asked Questions
Q: Will I be required to receive my bills online?
A: No. Receiving your bills online is completely optional! It is a feature we provide for your convenience and only when you are ready to use it!
Q: When is my payments actually received by the bill's payee?
A: Payments that can be delivered electronic may require up to 3 business day to be delivered, while payments made by check may require up to 5 business days.
Q: How long is my payment history available in the system?
A: The system will maintain 12 months of payment history at all times. However, information on payments older than 12 months can still be obtained by calling Customer Support.
Q: I would like to set up an additional funding account. Can I use any account as a funding account?
A: No, only checking accounts can be used as funding accounts. Savings accounts are not allowed to be funding accounts for Bill Payment.
Q: I have added a second funding account, and it is now marked as ready to "Confirm", but I do not see the two small validation deposits in my account. Why?
A: It may take 2-4 business days for the two small deposits to hit your new funding account. However, if you do not see the deposits after four business days, please call or email us and we will investigate the issue.
Q: How do I add a memo to my payments?
A: After you have completed all the steps to make a new payment, you will see your payment in the "Pending Payments" section of the Payment Overview screen. From the Pending Payments list, click on the "Edit" link to edit your pending payment. You will find the memo field in the Edit Payment screen.
Q: How do I order a CD of all my bill payment activity for the year?
A: The first CD available for purchase will be for the bill payment activity of 2008. At the end of this year, you will find the "Order CD" option available under the Reports tab.
Q: How do I update my email in Bill Payment?
A: You will be asked to provide a current email address the first time you enter the new Bill Payment system. After that, you will need to call us as (615) 446-3732 or email us at info@bankofdickson.com with your new email address, and we will update it Bill Payment. Or, when you update your email address in Online Banking, we will also update your email address in the Bill Payment for you.
Q: What if I have questions about the Bill Pay system or need help?
A: During the business hours of 8:00 to 4:00, just call us at 615-446-3732 or email us at info@bankofdickson.com. If you need help after hours, call Bill Pay support at 1-800-823-7555.
